When you make a Booking on our website, you will be asked to click “I accept” and you will not be able to complete your Booking if you do not do this. This confirms that you accept these terms. We strongly recommend that you read the terms before accepting.

Our Contract

If you are a consumer (i.e. not dealing as a business with us), (we/us) sells all rooms and extras to you subject to these terms.
A contract is formed between you and our hotel when we issue you with a booking reference number for your room and extras (if applicable). No booking shall be binding on hotel Rockwell Plaza (A unit of Stenley Apparels PVT LTD) until we issue you with a booking reference number.
Management reserve the right to cancel any booking.

Your Booking

You cannot transfer or resell your booking (in whole or in part). If you transfer or resell (or attempt to transfer or resell) then hotel Rockwell Plaza (A unit of Stenley Apparels PVT LTD) will terminate your booking and retain any money paid to us for such booking.
You may make a booking on someone else's behalf. You are responsible for ensuring that any customer in your booking complies with these terms as if that customer had made the booking. You can only make a booking if you are 18 years old or over. If you arrive at the hotel and are under 18 years of age you will not be permitted to stay alone.
If you book five or more rooms for the same night we will treat this as a Group Booking. If you make a Group Booking you will be subject to special terms regarding amending and cancelling Group Bookings. We offer certain extras when you make your booking. The room rate excludes any extras unless we expressly agree with you otherwise as part of your booking. Extras are subject to availability and cannot be transferred to any other booking. If any extra that you have paid for in advance is unavailable upon arrival we will give you a refund of the price you paid for that extra. Extras are provided subject to these terms.

Rates and Payment

The rate for each room is as published on our website at the time of your booking, or, in the case of a telephone booking, as advised to you at the time of booking.
All payments are due in full at the time of booking unless otherwise advised by hotel Rockwell Plaza (A unit of Stenley Apparels PVT LTD) .
You must be able to show photo identification such as a passport or driver's license or a valid credit or debit card if you are paying by cash for a walk-in booking at hotel.

Check-in and Check-out

All foreign guests must provide passport identification at check in (this is a legal requirement). All domestic guests must provide photo identification with proof of address (drivers license is preferred).
You can check in from 1200 hrs on the scheduled date of arrival. If you wish to check in earlier, you must discuss this in person with the Duty Manager. This service is subject to availability.
You must be able to show photo identification such as a passport or driver's license or a valid credit or debit card if you are paying by cash for a walk-in booking at hotel.
Check out timings are 1100 hrs

Hotel Policy

Money, jewellery and other valuables must be placed in the in-room safe. Management will not be responsible for any loss. You agree to be personally liable in the event that the indicated person, company or association fails to pay part or full amount of charges incurred by you. As a policy we do not allow visitors to go to the guest rooms. This is only to ensure the safety and security of our guests. Standard Check-in / out timing as per hotel policy is 1200 / 1100 hrs.
Any damage to property will attract charges. Any activities prohibited by judicial law will not be entertained - Prostitution / Drugs / etc. If you are sharing a room, you agree that your stay is with mutual consent among you and your roommate.

Rooms

Maximum occupancy for rooms is clearly stated online during the booking process. Guests abusing these guidelines will be required to purchase another room at the published daily rate.
To ensure guest's safety and security, we do not allow visitors to go to the guest's room. In addition to the maximum room occupancy as stated online, one child under the age of 6 years old is permitted per room. You will not leave children unattended in any rooms or public areas at any times.
You must not smoke in any of our hotels or interfere with our fire detection system. If you do so, we will terminate your booking without refund and require you to leave the hotel immediately. You authorise us to charge you any costs we incur if you smoke or cause damage in our hotel including costs for specialist cleaning (to make the room fit for sale as a non smoking environment) and the cost of the room for any time period it is unusable. You authorise us to charge this amount to the payment card used in your booking. We will send you a breakdown of these charges within 10 working days. We may refuse to accept bookings from you in future.